Refund Policy

At Asrine Jewelry, we stand behind the quality and craftsmanship of our gold, natural diamond jewelry, lab grown diamond jewelry and other gemstones jewelry. Each piece is crafted with precision and care, and we want you to love your jewelry for years to come. Our warranty covers any manufacturing defects, ensuring peace of mind with your purchase.

We also offer a flexible returns policy because we understand that sometimes things don’t work out. Whether you need to exchange for a different size or design, or simply change your mind, we’re here to make the process as easy and hassle-free as possible.

Explore our full warranty and returns details below, and feel confident in your purchase knowing we’re here to support you every step of the way.

Warranty
We offer lifetime resizing, repairs and adjustments if you purchase one of our products.
If there is a defect, please send us an email or WhatsApp us with photos of the issue as soon as you detect it. If we determine that the issue is due to a manufacturing defect, we will repair or replace the item for you. If it is not caused by a manufacturing defect but by normal wear and tear, we will repair it with a fee.

Returns Policy
* Items can be returned within 7 days from delivery date if they are not up to your satisfaction.
* Items must be returned in original brand new, unworn condition in it’s original packaging.
* A restocking fee of 5% of the item’s purchase price applies.

Non-Returnable Items
Certain jewelry items, including custom pieces and sale items, are non-returnable. These include:
* Custom or Engraved Products: Special orders or personalized engraved items.
* Sale Items: Items purchased on sale cannot be returned

Contact Information
For any questions or concerns, please contact us at info@asrine.com. Our team is here to assist you with any issues related to your order.