Shipping Policy

Jewelry Shipping Policies

Shipping Method: We utilize FedEx International Priority for all jewelry shipments. This premium service provides reliable tracking and expedited delivery, ensuring your precious items arrive safely and efficiently. FedEx International Priority also offers robust insurance options, further safeguarding your purchase.

Shipping Cost: A flat rate of $50 applies to each shipment, regardless of the order size or destination. This fee covers the cost of secure packaging, insurance, and expedited shipping via FedEx.

Insurance and Value: For your peace of mind, all jewelry is shipped fully insured at its full appraised value. This comprehensive insurance covers loss, theft, or damage during transit. In the unlikely event of an issue, we will work directly with FedEx to resolve the claim and ensure you receive appropriate compensation.

Order Tracking: Upon shipment, you will receive a confirmation email or WhatsApp message containing your FedEx tracking number. You can easily monitor your package’s journey in real-time through the FedEx website or mobile app. This provides transparency and allows you to anticipate the arrival of your jewelry.

Processing Time: We strive to process all jewelry orders within 1-4 weeks (shorter timeline for some classic style rings and jewelries). Once your order is processed and ready for shipment, you will receive a notification email. Delays may occur during peak seasons or due to unforeseen circumstances, in which case we will keep you informed.

International Shipping: We proudly offer international shipping to a wide range of countries. While FedEx International Priority typically delivers about 3-5 business days, delivery times may vary depending on the destination country’s customs procedures and regulations.

Customs and Taxes: For international shipments, the recipient is responsible for any applicable customs duties, taxes, and import fees levied by their country.
These charges are not included in the shipping cost and are the sole responsibility of the customer. We recommend contacting your local customs office for more information on potential fees.

Shipping Restrictions: For security reasons, we cannot ship to P.O. boxes or APO/FPO addresses. A valid physical street address is required for all shipments. This policy ensures the secure and verifiable delivery of your valuable jewelry.

Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately at info@asrine.com. We will initiate a claim with FedEx and work diligently to resolve the issue to your satisfaction. Our priority is to ensure you receive your order in perfect condition.

Packaging: Your jewelry will be carefully packaged in a discreet and secure manner to protect it during transit. We use high-quality materials and protective measures to minimize the risk of damage.

Contact Information: For any questions or concerns regarding shipping, or for any special shipping requests, please do not hesitate to contact us at info@asrine.com. Our dedicated customer service team is available to assist you and provide personalized support.